The guarantee provides full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the guarantee period, provided you have proof of purchase, we will arrange for it to be repaired free of charge, including all parts and labour. For some smaller appliances, we may advise you to return it to the store from which you purchased it. If we can't repair your item we will replace it with an item of equivalent specification. If no equivalent product is available, we will discuss an alternative settlement with you and will always do our best to make sure you are satisfied with the outcome. What's not included: Accidental damage, if the product has been used commercially or for business purposes, food loss as a result of a refrigeration product breaking down, any loss as a result of not being able to use the product, deliberate damage or neglect of the product.
An Extended guarantee covers the repair or replacement (at our discretion) of your appliance if it is found to be defective due to faulty materials or workmanship within the guarantee period. That includes, all parts and labour needed to get the appliance working properly. An extended guarantee is in addition to your legal rights as a consumer.
Our appliances are engineered and constructed for continual high performance in normal domestic settings. If the appliance is used in the way it is intended and it breaks down within the guarantee period, it is our responsibility to repair or replace it.
There are, however, some circumstances in which the guarantee doesn't cover the repair or replacement of an appliance. These aren't hidden in the small print. Here's what isn't covered:
The terms and conditions of an extended guarantee are as follows:
The extended guarantee becomes effective when your standard guarantee expires.
The manufacturer of your product is G2S Limited, company number 06938838, whose registered office is Green Bank Business Park, Swan Lane, Hindley Green, Wigan WN2 4EZ. In these terms and conditions any reference to “We”, “Our” or “Us” refers to G2S Limited and/or its customer service partner Product Care Limited.
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